Privacy Policy

Welcome to SmartSendr ("SmartSendr," "we," "us," or "our"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. By using our websites, applications, products, and services (collectively, the "Services"), you agree to this Privacy Policy. This Policy applies globally. Where local law requires different or additional disclosures, we comply with those requirements for users in those regions.

1. Information We Collect

We collect information to operate, improve, and secure our Services.

1.1 Information you provide to us

• Account information: name, business name, email address, phone number, password, and user preferences.
• Billing information: payment card details (processed by our PCI-compliant payment processor), billing address, and transaction history.
• Communications: messages, support requests, and feedback you send to us.

1.2 Information collected automatically

• Usage data: pages viewed, features used, time spent, referring/exit pages, and clickstream data.
• Device and log data: IP address, browser type, operating system, device identifiers, and access timestamps.
• Cookies and similar technologies: we use cookies, pixels, and local storage to remember your preferences, keep you signed in, measure performance, and personalize content. You can control cookies through your browser settings.

1.3 Information from third parties

• Integrations and partners: if you connect third-party services (e.g., Shopify, email providers, analytics), we may receive information as authorized by those providers and your settings.
• Marketing and lead sources: we may obtain business contact information from marketing tools and data partners where permitted by law.

2. How We Use Your Information

• Provide, operate, maintain, and improve the Services.
• Create and manage your account; process transactions and send related notices.
• Respond to requests, provide customer support, and communicate about service updates.
• Personalize and improve user experience, including content and feature recommendations.
• Monitor usage, perform analytics, debug issues, and protect against fraud, abuse, or security risks.
• Send promotional communications in accordance with your preferences and applicable law.
• Comply with legal obligations and enforce our terms and policies.

3. Legal Bases for Processing

Where required (e.g., in the EEA/UK), we process personal data under the following legal bases: performance of a contract, legitimate interests (e.g., product improvement, security), consent (e.g., certain marketing), and compliance with legal obligations.

4. How We Share Information

• Service providers: with vendors who help us operate the Services (e.g., hosting, payments, analytics, support). They may only process your data per our instructions.
• Integrations: when you connect third-party tools, we share data as necessary to enable that integration per your configuration.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
• Legal and compliance: to comply with law, respond to lawful requests, or protect rights, property, or safety of SmartSendr, our users, or the public.
• We do not sell your personal information.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the data and our legal or operational needs.

6. Data Security

We implement technical and organizational measures designed to protect your information, including encryption in transit, access controls, and regular monitoring. However, no security measure is perfect, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access, correction, and deletion: you may request access to, correction of, or deletion of your personal information.
• Objection and restriction: you may object to or request restriction of certain processing.
• Portability: you may request a copy of your data in a portable format where applicable.
• Marketing preferences: you can opt out of marketing emails by using the unsubscribe link. You may still receive transactional or service-related messages.
• Cookies: manage cookies via your browser settings. Disabling certain cookies may affect functionality.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Where required, we implement appropriate safeguards, such as standard contractual clauses, to protect your information.

9. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age required by law in their jurisdiction (typically between 13 and 16). If we learn that a child below the applicable age has provided us with personal information, we will take steps to delete it.

10. Third-Party Links and Services

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the Effective Date above. If changes materially affect your rights, we will provide additional notice as required by law.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hello@smartsendr.com.

13. Jurisdiction-Specific Disclosures

California (CCPA/CPRA)

California residents have the right to know, delete, correct, and opt out of certain sharing or disclosure of personal information. We do not sell personal information. To exercise rights, contact us using the methods above. We will verify requests and respond as required by law.

EEA/UK

You have the right to lodge a complaint with your local supervisory authority. Where consent is the legal basis, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Other regions

Depending on your location (for example, Canada, Brazil, Australia, New Zealand, Singapore, and other jurisdictions), you may have additional rights under local law. We honor those rights consistent with applicable regulations. Please contact us to exercise your rights.